CHLA California Lodging News July/August 2022

T H E O F F I C I A L M A G A Z I N E O F T H E C A L I F O R N I A H O T E L & L O D G I N G A S S O C I A T I O N C A L I F O R N I A July/August 2022 LODGINGNEWS

ii CALIFORNIA LODGING NEWS www.calodging.com

2 M essage from the Chair 4 C HLA Advocates for Water Conservation in California Hotels 6 C -PACE Financing for Commercial Properties 8 C A Hotel Conferences & Trade Shows 10 Pacific Coast Food Waste Commitment Expands Food Waste Efforts to Hotels 12 T rucking in Water is Lifeline for Mendocino Inn 14 Indoor Water Savings 16 Upcoming Events 17 CHLA Marketplace 25 CHLA Partners OUR MISSION CHLA is the indispensable resource for communicating and protecting the rights and interests of the California lodging industry, for providing educational training and cost-saving programs for all segments of the industry, and for supporting strategic alliances to promote the value of California tourism and travel. 10 14 8 LODGING NEWS TABLE OF CONTENTS

2 CALIFORNIA LODGING NEWS 414 29th Street Sacramento, CA 95816 916-444-5780 www.calodging.com EXECUTIVE COMMITTEE CHAIR Tom Patton, CHA Ramada by Wyndham Santa Barbara VICE CHAIR Hee-Won Lim Pacific Palms Hotel IMMEDIATE PAST CHAIR Bijal Patel, CHA Coast Redwood Hospitality SECRETARY/TREASURER Dhruv Patel Ridgemont Hospitality GOVERNMENT & LEGAL RELATIONS CHAIR Javier Cano JW Marriott at L.A. LIVE AUDIT & INVESTMENT COMMITTEE CHAIR Laurenne Douglas Pacific Plaza Hotels, Inc. 2022 BOARD OF DIRECTORS Kristi Allen Ensemble Real Estate Solutions & Investments Bhupen Amin Holiday Inn Express Hotel & Suites Javier Cano JW Marriott at L.A. LIVE Vipul Dayal Days Inn San Francisco Airport West Laurenne Douglas Pacific Plaza Hotels, Inc. Jeff Durham Redwood Fortuna Riverwalk Hotel Paul Gibbs, CHA Sonesta Redondo Beach and Marina Ross Gimpel Encore Terri Haack Lowe Enterprises Investors Jon Handlery, CHA Handlery Union Square Hotel Niles Harris InterContinental Los Angeles Downtown Wendy Heineke Pebblebrook Hotel Trusts Todd Hersperger Sunstone Hotel Investors Nic Hockman Disney’s Grand Californian Matt Humphreys Hyatt Regency San Francisco Daniel Kuperschmid Manchester Grand Hyatt San Diego Mark LeBlanc Aimbridge Hospitality Hee-Won Lim Pacific Palms Resort RJ Mayer The Mayer Corporation Michelle Millar University of San Francisco Michael Pace InterContinental Mark Hopkins Hotel Bijal Patel, CHA Coast Redwood Hospitality Bimal Patel, CHA Hotel Zico Perry Patel BPR Hotels Pragna Patel-Mueller Samata Management Joe Piantedosi Park Hotels & Resorts Chip Rogers American Hotel and Lodging Association Pam Ryan The Inn at the Mission John Spear Hotel Drisco Jeffrey Thurrell Fisher Phillips Wes Tyler, CHA Chancellor Hotel on Union Square Bobby Walia Marriott International Corporation ADVERTISING & DESIGN LLM Publications 503.445.2220 | 800.647.1511 www.llmpubs.com Design & Layout Sales Representative Stephanie Pendell Grandt Mansfield grandt@llmpubs.com Copyright © 2022. All Rights Reserved SUSTAINABILITY IS, IF YOU’LL PARDON the phrase, a hot topic for hotel and lodging establishments in California. From recycling mandates to guest expectations, not to mention the continued dry winters and drought, making your property more sustainable has never been more important. That’s why we’re focusing on sustainability in this issue of the magazine, especially on the topic of water conservation. We’re facing yet another year of severe drought across the state as a result of climate change, and both the state and many local governments have begun to institute mandatory water restrictions. As you’ll read, for some properties, traditional water supplies have already run out, necessitating unusual and costly steps. As one of our stories notes, doing water conservation right can have a big impact on the guest experience—and doing it wrong can lead to the kind of reviews you want to avoid. Lack of water also will impact the availability of hydropower in California, as lower reservoir levels mean reduced generating capacity. That’s in addition to the rising cost of energy overall. As the summer gets hotter and air conditioners switch on, costs will go up along with the potential for rolling blackouts— making energy efficiency another key aspect of sustainability. The price of food is rising steeply, too. That brings the issue of food waste into focus, and you can learn more about a program to tackle that problem in this issue as well. I’ve seen most of these issues myself. Sustainability has been a focus at my hotel in Santa Barbara for a long time, in part because the environment is a key feature of the property. We sit on three acres centered on a freshwater lagoon, with koi swimming and turtles basking on the rocks (and the occasional heron wading, looking to poach a fish). Hidden from the outside, the lagoon and its wildlife offer guests an oasis in the middle of the city. We were one of the first hotels in the region to embrace the green movement. Our swimming pool is heated by solar. We were the first in Santa Barbara to have electric vehicle chargers, even before many travelers arrived in EVs. We’ve been big on recycling, and were the first hotel in Santa Barbara County to receive the county’s business certification as a “green” business. We made the switch to LED lighting before it was prevalent, changed concrete walkways to permeable pavers, and instituted water saving measures including drip irrigation, more efficient sprinkler heads and rain sensors. When we first did a lot of those things, there wasn’t an immediate ROI—we did it because it was the right thing to do, and because it aligned with our belief that our community is important and we should contribute to making it more sustainable. But over time, it has paid dividends: As more companies and government agencies make sustainability a criteria for travel, and as more travel guides give prominence to green certifications, being sustainable has played an increasing role in bringing guests through our doors. We are all fortunate that California has been a leader in sustainability, because it means there are usually many local resources that can help your efforts to save water, become energy efficient or implement a robust recycling program. In fact, many other states lack the local recycling resources or availability of “green power” we take for granted. One of those resources, of course, is CHLA. We are here to help our members with their sustainability journey, from tools on our website to trusted vendors, as well as the opportunity to collaborate with your member colleagues to see how they have dealt with these serious issues. We hope this issue will help stimulate your thinking about how to make your property more sustainable, to help your bottom line and to help our state and our industry continue to lead the way.  MESSAGE FROM THE CHAIR Tom Patton CHLA Chair

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4 CALIFORNIA LODGING NEWS www.calodging.com CHLA Advocates for Water Conservation in California Hotels It’s no secret—we’re in the midst of a drought and every drop of water matters. By CHLA Staff Click here to get your free water cards!

www.calodging.com July/August 2022 5 CALIFORNIA’S HOSPITALITY INDUSTRY IS DRIVEN by a dream shared by millions around the world. In this dream, there are palm trees, beaches, and incredible scenes that can be found nowhere else. That’s, in part, why people visit and it’s also part of why people stay. However, as professionals in the state, we find our communities in a crisis, and one which threatens every element of our way of life—a prolonged and more extreme drought. California’s climate has undergone a serious transformation, with prolonged periods of hotter and dryer conditions straining our state’s water supply. As a part of California’s hospitality industry, CHLA is calling on our members and our industry to take immediate action to combat the drought however we can—and we’re developing the tools to help you do it. Evidence of common hotel water-uses is apparent before a guest ever steps foot in the hotel. In fact, it’s often seen on the drive up—it’s in the grass, the trees, and the incredible landscapes hotels build to create a sense of awe in a traveler’s heart. However, we need to adjust how we awe the incoming guest. Instead of using water intensive decorative turf which, coincidentally, the watering of which is banned under a state emergency order, hotels should seek ways to develop functional turf spaces or deploy additional droughtresistant vegetation to vegetate open spaces. The options available to hoteliers in this space are significant, but they often come with notable costs and lengthy design times. However, there are water-smart policies hotels can utilize to reduce water consumption and help make a dent in California’s drought. Some of these policies begin with the traveler’s choice. Specifically, we speak of daily room cleanings. In hotels, approximately 17% of the facility’s water usage is driven by room cleanings, whether through the actual process of cleaning the rooms, doing laundry, and more. However, much of this water consumption can be reduced simply by asking a guest to defer daily housekeeping. While some guests may prefer daily housekeeping, giving them the option to opt-in to the daily cleaning will help your hotel set conservation on the right track to preserve water, while ensuring that the guest’s preferences are always met. At CHLA, we understand that it may be an unusual concept to broach with a guest, or even one which the guest might forget about after they’ve finished checking in. So, to help our members save water as quickly as possible, CHLA is offering our members access to pre-designed water cards or mirror stickers— so that your guests have the option to choose the best experience possible—for them. As they say, the customer is always right, so be sure that they have the right options and the information they need to choose between them.  To take advantage of this free CHLA Member Benefit, click here. To learn more about what you can do to help save water within your organization, please visit SaveOurWater.com. In California, we take our responsibility to the planet seriously. For every room that is not cleaned until check-out, it helps us save water, use less energy, and reduce waste. Help us save some California for the next guest. Every little bit helps. Thank you for helping to save the planet. SAVE OUR PLANET saveourwater.com

6 CALIFORNIA LODGING NEWS www.calodging.com SUSTAINABILITY IS A MAJOR GOAL for many properties in California, a state with significant sustainability requirements and a “green” reputation that sets high expectations for properties in the eyes of many guests. However, investing to create more energy efficiency, use renewable energy like solar, or conserve water, can require significant capital. That can be a challenge for properties recovering from the effects of the pandemic, at a time when the cost of capital and materials are on the rise. Over the past decade, an alternative approach to financing sustainability improvements has gained popularity with commercial property owners. The property assessed financing model, also referred to as C-PACE, relies on the ability to use an assessment on the property to finance the improvements. C-PACE financing for commercial properties is available in some three dozen states, including California. While C-PACE works differently in each state, property owners use a funding mechanism similar to a special assessment district a local government might use to fund infrastructure improvements like sewers or undergrounding of power lines. In the C-PACE model, the property is effectively the special assessment district, and the debt is attached to the property itself. The cost of the project is paid back through an assessment on the property, over periods from 5 to 30 or more years, depending on the program. “It’s a more competitive cost of capital for small to large renovations and new construction projects that qualify,” said Emily Ramey, Director, Middle Markets with Ygrene, one of the nation’s leading property improvement financing companies, which has provided this type of financing for roughly 2,000 commercial projects over the last decade. “It can be used for energy and water efficiency, disaster preparedness, renewable energy, and other sustainability projects.” “Hotel owners have used Ygrene’s commercial offering to finance a wide range of projects,” Ms. Ramey said. These can cover singlemeasure projects, such as a core energy efficiency upgrade (HVAC or roof replacement for example), or even the installation of solar panels and battery storage. The increasing cost of electric power is the main driving force for owners considering this alternative to creditbased financing; over a third of the projects Ygrene finances in the hospitality industry are for electrical and mechanical upgrades for energy savings, and another 30% is for solar or solar/battery projects in California. But the model also can be applied to a significant part of the work of a “gut rehab” to a building involving energy-efficient upgrades to electrical, mechanical, water, and seismic—even to the installation of EV charging stations. “C-PACE can finance simply upgrading HVAC, installing LED lighting or dual paned windows,” she said. “Or C-PACE can be a resource for new construction as if it were a gut rehab.” Another advantage of C-PACE financing is that the qualification process is streamlined. Rather than a traditional loan made to the property owner by a bank, and thus based on the owner’s financial situation and other criteria, C-PACE funding is tied to the value of the property and the amount of available equity with standardized, objective underwriting criteria. That “removes the red tape” from the application, approval, and funding process, making the borrower’s experience simplier and more straightforward. “C-PACE doesn’t generally impact one’s ability to borrow elsewhere,” Ramey said. “There’s a fixed rate, fully amortized over longer terms with no balloon payment, among other value-add components of the financing compared to traditional debt.” “Ygrene’s financing has been a very useful tool during the pandemic for hospitality property owners, even for refinancing construction that has already been completed,” she said. “In California, Ygrene can look back several years and refinance a wide scope of work allowing the property owner access to critical capital.”  for Commercial Properties C-PACE Financing Rather than a traditional loan made to the property owner by a bank, and thus based on the owner’s financial situation and other criteria, C-PACE funding is tied to the value of the property and the amount of available equity with standardized, objective underwriting criteria.

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8 CALIFORNIA LODGING NEWS www.calodging.com CHLA and AAHOA held two joint conferences together in May. The first was held on May 10 at the Hilton Los Angeles Airport and the second on May 12 at the DoubleTree by Hilton San Jose. CHLA Chair, Tom Patton, CHA welcomed everyone to the first Greater LA Area Conference Lynn Mohrfeld, CHLA President & CEO Jorge Azpeitia & Priyank Patel from DKN attended the conference

www.calodging.com July/August 2022 9 SPONSORS LUNCHES DRINK TICKETS BAGS Special thanks to our photographer and videographer Portlight Creative Jason Geller, Partner, Fisher Phillips presented Overtime Pitfalls and How to Avoid Them at the lunch in San Jose Both trade shows were sold out!

10 CALIFORNIA LODGING NEWS www.calodging.com Pacific Coast Food Waste Commitment Expands Food Waste Efforts to Hotels By Tara McNerney, Pacific Coast Food Waste Commitment Manager, World Wildlife Fund IN THE UNITED STATES, 35% of food goes unsold or uneaten. This waste has enormous impacts on the environment—consuming cropland, fresh water, and other natural resources, while at the same time contributing approximately 4% of all U.S. greenhouse gas emissions. Food waste also affects the economy, notably on the Pacific Coast of the U.S. and Canada, a thriving region of 55 million people with a combined GDP of $3 trillion, which represents the world’s fifth-largest economy. Estimates put the cost of food waste in the Pacific Coast region at more than $65 billion. This expense is shouldered by consumers at the grocery store, but also by businesses, especially in the hospitality industry where food and beverage service plays a vital role. Tackling food waste is one of the key goals of the Pacific Coast Collaborative (PCC), an organization bringing together the Province of British Columbia; the states of Washington, Oregon, and California; and the cities of Vancouver, BC, Seattle, Portland, San Francisco, Oakland, and Los Angeles. Formed in 2008, the PCC is working to build the lowcarbon economy of the future, working across geographic borders and vertically among city, state, and provincial governments to support and strengthen their collective efforts to create great places to live, work, and start and grow businesses—all while reducing harmful greenhouse gas emissions and protecting the natural resources that draw people from all over the world to the region. The PCC has established ambitious goals for reducing greenhouse gas emissions (GHGs) by at least 80% by the year 2050, including through food waste management. The PCC’s food waste work began in June 2016, when the PCC entered into the Pacific North American Climate Leadership Agreement and committed to advance organic waste prevention and recovery initiatives to reduce carbon emissions from the region’s food waste stream. The COVID-19 pandemic brought the issue of food waste to national attention, as pandemicrelated disruptions and bottlenecks caused spikes in the cost of food as well as added loss and waste throughout the supply chain. Hoteliers have felt that pain as food prices have increased 10% in the past year, making food waste an even more costly drain on the bottom line. The Pacific Coast Food Waste Commitment (PCFWC) is leading efforts to reduce that waste, working with businesses including hotels to establish a public-private commitment to cut the amount of wasted food in the region in half by 2030. That success metric aligned with United Nations Sustainable Development Goal 12.3 and other global, national, and regional commitments. Working with resource partners Cascadia Policy Solutions, ReFED, WRAP, and World Wildlife Fund, the PCFWC is inviting U.S. food businesses to collaborate with regional jurisdictions in this effort. Currently, there are twelve food business signatories—including national grocery retail chains like Albertsons, Kroger, Sprouts, and Walmart; regional retailers like Raley’s, Fred Meyer, New Seasons Market, and PCC Community Market; manufacturers including Bob’s Red Mill, Lamb Weston, and Organically Grown; and foodservice leaders Sodexo. Because food waste is a systemwide problem, the PCFWC is continuing its efforts to expand its work to additional industry sectors, including hospitality. The PCFWC takes a Target-Measure-Act approach. In addition to measuring food waste, the PCFWC focuses on action by implementing intervention projects with businesses to reduce food waste on the ground. World Wildlife Fund is currently running an intervention project with major hotel chains and several convention centers that will do a deep dive into events and sales agreements. By embedding food waste reduction strategies (such as how food is served, where leftover food is donated) into event agreement language, hotel and event venues can make food waste prevention an intrinsic part of the sales process and especially work on targeting food waste reductions upstream. The resulting reduction in food waste will lead to dollars saved for the hotel, and improved environmental performance.

www.calodging.com July/August 2022 11 The outcomes of this intervention project have the potential to transform the events industry. Participants in the intervention project will receive paid-for consultant support to train their staff on food waste prevention measures, audit their waste streams, and work with sales teams to develop, test, and institutionalize new event agreements between clients and food service providers. WWF is still seeking hotel and event space partners interested in participating; for more information, please contact tara.mcnerney@wwfus.org. A resource for hotels looking to reduce food waste on their own comes in the form of Hotel Kitchen. (See HotelKitchen.org.) In 2017, WWF worked with the American Hotel and Lodging Association (AHLA) and a group of industry leaders to develop and launch Hotel Kitchen, a comprehensive platform for hotel properties to address operational food waste from many angles. The pilots and research that informed the creation of Hotel Kitchen uncovered key drivers of food waste in hotel operations, including menu design, surplus ingredient and meal preparation, overage from meetings and events, a lack of local partners for food recovery or food waste hauling, and others. For example, Hotel Kitchen lists a few steps for how to include waste reduction measures into event contracts, a few of them being: 9Include a final set time for buffets in contracts and BEOs. 9Require updated guest counts 10 and 5 days prior to the event, and day of. 9Add donation partner agreements into event contracts so all agree where food will go after event. 9Decrease overage guarantee. 9Include an overage menu for unexpected attendance instead of a percentage of overproduction on each dish. Targeted resources are available including a free video training series, a quick start Champion's Guide to addressing property food waste, a Toolkit for Communicating Food Waste to Guests, a Waste Measurement Methodology, and more. 

12 CALIFORNIA LODGING NEWS www.calodging.com THE CALIFORNIA DROUGHT IS a big challenge for hospitality operations across the state. For some owners, though, dealing with the drought requires some extraordinary measures. At the Alegria Oceanfront Inn and Cottages in Mendocino, it means relying on regular water deliveries, along with the cooperation of guests. The property—actually, two locations across the street from each other— traditionally relied on groundwater from wells at each site. But, as the state experienced a prolonged dry spell, the groundwater supply was no longer viable. “Water supply has been a little marginal in Mendocino forever,” said Eric Hillesland, who along with his wife Elaine owns the 10-room Inn in Mendocino Village. “But the shortage over the last several years has gotten worse to the point where we always have to buy water to refill our storage tanks.” Prior to last year, the Inn started its water buys through Mendocino County in late August. But the situation is now severe enough that “we pretty much buy water all year round,” he said. Trucking in that water—3,500 gallons a week— has also gotten more expensive. The price of the water itself has remained relatively stable, he said, but the trucking costs have soared. In part that’s because the drought has also affected water supplies across Mendocino, so other local wells can’t provide a supply; even some other towns along Highway 1, like Fort Bragg, are no longer an option. These days, the main source for trucked water is Ukiah, an hour away. “It’s always been expensive, paying for the trucking cost, but now the cost has doubled,” he said. The Inn has adjusted to the water issue in several ways, including rarely watering the landscaping, especially during the summer. They also have switched to using microfiber sheets, which require less water to wash because more sheets can be accommodated in each wash load. They also take advantage of having laundry facilities at both locations, and thus can do laundry at whichever location has available water. It's also important to have conversations with guests upon their arrival, he said, to let them know about the water situation and ask them to be water conscious, especially to listen for dripping faucets or running toilets that would quickly waste a lot of water. “We don’t ask them to change their habits, just to be cognizant of water use,” he said. Many of the Inn’s guests are from California, so they are already accustomed to dealing with drought, but even those from out of state “have been very good about it,” he said. With the potential of a severe water shortage this summer, Hillesland hopes the Inn won’t be forced to close off some of its rooms as a conservation measure. The Inn began purchasing trucked water in the winter, and he remains confident that Mendocino County will be able to negotiate enough supply so that doesn’t become necessary. But even if that’s the case, he said, “water is going to be horrendously expensive.”  “Water supply has been a little marginal in Mendocino forever,” said Eric Hillesland, who along with his wife Elaine, owns the 10-room Inn in Mendocino Village. “But the shortage over the last several years has gotten worse to the point where we always have to buy water to refill our storage tanks.” Trucking in Water is Lifeline for Mendocino Inn

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14 CALIFORNIA LODGING NEWS www.calodging.com WRESTLING WITH WATER USAGE INSIDE a hotel can be a big challenge to properties large and small. While owners and managers can control exterior watering by doing things like changing landscaping, water continues to pour out of showerheads and sink faucets in guest rooms. And even though people might be more water conscious at home, there’s a temptation to run a faucet while brushing your teeth or let the shower run for a few minutes to steam up the bathroom in your hotel room. In California, where typical hotels use 218 gallons of water per day per occupied room, that’s going to become even more of a problem as the state faces yet another drought year. Already the chronic lack of snowpack and rainfall has led to more restrictions on water use, stepped up enforcement, and the potential of mandatory water rationing. To combat excess water usage as well as comply with water-conservation mandates, California hotels and inns have installed water-saving guest room plumbing fixtures, such as low-flow shower heads. The goal is to keep the flow at no more than 1.8 gallons per minute from a shower and 1 gallon per minute from a sink, the maximums allowed in the state—and save money on water and, more significantly, energy. “In hotel rooms, 70% of the water that gets used is heated,” says Rick Skinker, CEO of Indoor Water Conservation in San Diego. “And at 80% of the hotels where we do initial audits, they are wasting that water. If you can reduce the flow you don’t have to heat thousands of gallons of water, and you don’t have to pump that water, either, so you save more energy.” The typical low-flow fixture contains a plastic disc the diameter of the incoming pipe. The disc has a series of small holes that ensure no more than the designed amount of water can flow through. What owners and managers often discover, however, is that delivering that specified flow depends on having a steady and dependable water pressure of 60–80 psi to the fixture Yet, “most hotels don’t have exactly 60 or 80 psi,” Skinker says. As a result, flows differ across rooms and floors, with those on upper floors and with premium rates often having the lowest pressure and the lowest flows. That creates unhappy guests. “The shower experience is one of the five most important things to traveler,” says Michael Baier, who has managed several major properties in San Francisco. “If you give people a great shower experience, they won’t talk about it, because they expect it, but if you give them a lousy one they’re going to tell everyone.” Skinker’s company set out to solve both the water saving and flow consistency problems, by removing the flow restrictors inside shower heads and faucets with custom-sized flow restriction devices that account for water pressure differences at each fixture. The brass parts are machined to a wide range of flow rates and installed based on the water pressure the company’s technicians measure in each room. “The first thing we do is send someone out to take flow tests and measure water pressure variations, and then we can determine which device will produce the right flow,” he says. “We can dial in whatever flow rate people want for their property. Some owners want to save as much as they can, others put a premium on keeping guests satisfied. We’re a custom solution for conservation.” The parts are machined to much greater precision than the plastic discs, he notes, and are threaded so they can easily be added inline with the existing plumbing in the room. That way, the property doesn’t have to buy new shower heads or install new pipes. “We’re fine tuning what’s already there,” Skinker says, which can enable the entire project to pay for itself typically within the first year. “It really gives you three benefits: it reduces overall water consumption, it reduces the bill, and improves guest satisfaction,” said Baier, who had an Indoor Water Conservation system installed at the Stanford Court Hotel when he was its GM. “It’s an older building, and we had a huge issue with water pressure that had a big impact on the guest experience,” Baier said. “The ROI was icing on the cake, but what trumped everything else was that it allowed me to get rid of my number one guest complaint.”  Indoor Water Savings In hotel rooms, 70% of the water that gets used is heated.

ISSUE DEADLINE Sept/Oct ‘22 Aug 1 Advertise in California Lodging News! California Lodging News is the official bi-monthly magazine of the California Hotel and Lodging Association. With a readership of 9,000 viewers per issue, your advertising will reach members of a booming industry in California— all of which are the owners, presidents, and key decision makers of their respective companies. Don’t miss out on the opportunity to brand your business to those that need your products and services most. ADVERTISING RATES STARTING AT $470! • CHLA members receive special discounts. •

16 CALIFORNIA LODGING NEWS www.calodging.com UPCOMING EVENTS 2022 Crystal Ball Conference The Westin Verasa Napa 1314 Mckinstry St, Napa, CA 94559 The California Hotel & Lodging Association proudly welcomes you to attend the exclusive 2022 Crystal Ball Conference that will expand on last year’s recovery strategies for California properties, how the pandemic’s long-term impact on travel is fairing, and predictions for the future. https://calodging.com/events August 25 2022 2022 Southern California Hotel Conference & Trade Show Town and Country Resort, 500 Hotel Cir N, San Diego, CA 92108 CHLA and AAHOA have partnered to bring the largest one-day conference and trade show in Southern California to the Town and Country Resort in San Diego. Each year over 450 hoteliers attend this special event to get educated on a variety of industry topics and to attend the trade show to see and buy the latest new products and services. More details and registration are coming soon. https://calodging.com/events October 6 2022 2022 SAFE Seminar Argonaut Hotel, 495 Jefferson St, San Francisco, CA 94109 8:00am–12:00pm CHLA’s SAFE Seminar is a must-attend event which promises to update participants on active shooter procedures and essential de-escalation techniques. SAFE is planned by hotel security professionals for hotel security professionals. Our seminar will feature critical updates about best practices, protecting facilities, and alleviating workplace tensions—all key to hosting a safe and secure environment. https://calodging.com/events/2022-safe-seminar August 4 2022 California Hotel Conference Powered by CHLA and AHLA Argonaut Hotel, 495 Jefferson St, San Francisco, CA 94109 1:00pm–5:00pm The California Hotel Conference is your opportunity to connect with the larger hotel community and hear industry leaders and experts share the latest hotel market trends and policy updates impacting your hotel. The event is free and open to all California hoteliers who will have the opportunity to: • Network with local hoteliers and industry leaders • Learn the latest recruiting tips and best practices • Hear VIP speakers including state tourism executives and elected officials • Catch-up on the very latest policy updates impacting your hotel • Discover the latest state and national hotel market data trends https://calodging.com/events August 4 2022 Go to www.calodging.com/events for more details.

www.calodging.com July/August 2022 17 ACCESSIBILITY/ ADA COMPLIANCE ADA Compliance Consultants, Inc....................................916.608.0961 ACCOUNTING SERVICES Nimble Accounting, Inc................. 866.964.6253 ACOUSTICAL CONTROL/ SOUND MASKING GS Williams, Inc.....................877.799.2644 x101 AIR CONDITIONING/ HEATING Carrier Enterprise............................... 480.249.6516 DMG North...............................................650.280.3141 Indoor Air Hygiene Institute...... 442.216.1735 AMENITIES/ROOM & HOTEL AMENITIES Chadsworth & Haig.......................... 843.675.8250 Lather, Inc................................................. 626.397.9050 APPLIANCES Panasonic Life Solutions............. 510.203.3630 APPRAISERS HVS.................................................................415.268.0351 ASSOCIATIONS Hotel Council of San Francisco..................................415.391.5197 Visit California Caroline Beteta 916.444.0410 cbeteta@visitcalifornia.com www.visitcalifornia.com Visit California is a nonprofit organization with a mission to develop and maintain marketing programs that keep California top-of-mind as a premier travel destination. AUDIO/VISUAL California Commercial Satellite (ComSAT AV)......................................... 619.795.9444 Encore Ross Gimpel 530.559.0700 ross.gimpel@encoreglobal.com www.encoreglobal.com Encore is a leading provider in the global event technology services industry delivering creative production, advanced technology, and staging to help customers deliver more dynamic experiences. BANKS/BANKING SERVICES Provident Credit Union...................650.801.7141 TMC Financing...................................... 415.989.8855 BANQUET SEATING/ TABLES & EQUIPMENT Southern Aluminum.......................... 870.234.8660 BARTERING/TRADING IMS Barter................................................ 800.287.3874 BATHROOM ACCESSORIES & SERVICES Green Suites Hotel Solutions.................................................... 909.334.4004 VersaTraction, Inc............................... 714.973.4589 BEDS/MATTRESSES Ortho Mattress..................................... 310.844.4860 BENEFITS ADMINISTRATION Hotel Effectiveness Solutions.................................................... 678.325.1150 Marketplace CHLA

18 CALIFORNIA LODGING NEWS www.calodging.com CHLA MARKETPLACE BEVERAGES/BEVERAGE DISPENSING SERVICES Twinings North America, Inc..... 973.574.2228 CARPET & FLOORING SALES & SERVICE Embassy Carpets................................800.366.7847 CLEANING SUPPLIES/ SYSTEMS HD Supply Facilities Maintenance........................................... 800.431.3000 Innovative Building Energy Control...................................... 949.267.9095 Makita U.S.A.......................................... 657.345.9073 No Slip Trash Bags........................... 949.837.1494 Renegade Brands USA, Inc...................................................... 216.789.0535 COMPUTER HARDWARE Dell.................................................................. 512.723.6063 CONSTRUCTION - NEW Milanco Building Group................. 310.817.3555 PENTA Building Group.................. 213.500.8120 RC Strong Construction, Inc..... 775.901.2630 Shawmut Design and Construction................................ 323.602.1000 CONSULTING & TRAINING Accurate Ergonomics...................... 707.894.4544 Businesses Ending Slavery & Trafficking (BEST)........................ 206.905.6843 Filigree Training Solutions, LLC....................................... 646.233.7769 Hotel Financial Coach.................... 949.791.2739 KML Hospitality....................................925.212.0701 Petra Risk Solutions..........................800.466.8951 Singer Associates, Inc.................... 831.227.5984 STR................................................................. 615.824.8664 Wallace Hospitality Solutions.. 800.450.0082 CREDIT CARD SERVICES Casablanca Ventures...................... 203.253.7259 Chase Faheem Khan 800.288.9295 faheem.khan@chasepaymentech.com https://merchantservices.chase.com Chase Merchant Services offers CHLA members the best service and competitive rates. They are the global payment acceptance and merchant acquiring business of JPMorgan Chase & Co. and a leading provider of payment, fraud management, and data security solutions. Heartland Payment Systems.... 530.415.6850 Soar Payments, LLC........................ 888.225.9405 DIRECT TV PROVIDER Commercial Connect Television, Inc......................................... 877.789.7995 Just in Time Technology Solutions.................................................... 909.280.5169 MTV, Inc...................................................... 818.772.4200 ECO-FRIENDLY Blink Charging...................................... 510.219.2570 Evolve Charging Corp USA........ 604.314.6022 Zero Impact Solutions..................... 424.401.8074 EDUCATIONAL INSTITUTIONS CA Community Colleges - Retail/Hospitality/Tourism.........415.758.1077 California State Polytechnical University - Pomona....................................................... 909.869.3105 California State University - Chico............................................................. 530.898.6016 California State University - Long Beach............................................. 562.985.4493 San Diego State University........ 619.594.4964 University of San Francisco........415.422.2581 EMPLOYEE RELATIONS/ BENEFITS Petra Risk Solutions..........................800.466.8951 EMPLOYMENT AGENCIES/SITES Instawork................................................... 512.903.2579 Staff Pro Workforce Solutions.................................................... 800.315.2219 ZipRecruiter, Inc................................... 877.252.1062 ENERGY EFFICIENCY Franklin Energy.................................... 312.940.9552

www.calodging.com July/August 2022 19 CHLA MARKETPLACE ENERGY MANAGEMENT APTIM........................................................... 720.234.2093 Vector Energy Group....................... 818.600.4348 ENTERTAINMENT Sonifi Solutions.................................... 888.563.4363 Union Square Business Improvement District....................... 415.781.7880 ENVIRONMENTAL CONSULTING Shred City, LLC............................... 844-50-SHRED FINANCING/ FINANCIAL PLANNING Hallmark Funding Corporation.............................................. 916.784.2614 Hospitality Funding........................... 650.740.9875 Pinnacle Bank....................................... 408.637.6030 Ygrene Energy Fund......................... 415.261.7578 FLOOR COVERINGS/ EQUIPMENT Gemeni Flooring.................................. 559.356.9920 FOOD SUPPLIERS/ DISTRIBUTORS BruxMix....................................................... 714.803.9060 Just 'N' Case Essentials, Inc..... 866.636.8225 Single Serve Solutions................... 707.532.0884 FRANCHISING Choice Hotels International....... 301.593.5600 Red Roof Franchising..................... 713.576.7459 FURNITURE/FIXTURES & EQUIPMENT (FF&E) A-1 Hospitality........................................888.383.0391 Case Goods Refinishing............... 757.430.9663 Cassone...................................................... 415.329.4932 ERS Hospitality.....................................415.863.7191 Hospitality Designs.......................... 604.248.1806 Interia............................................................ 619.205.4489 GUEST SERVICE SOLUTIONS Akia................................................................. 650.644.8073 Hospitality Wellness Group....... 310.339.9042 HEALTHCARE MedExpert International, Inc.... 650.224.2288 HEATING Pro Star Mechanical Services...................................................... 714.261.1044 HOTEL BROKERAGE Marquee Commercial Lodging Advisors................................ 303.883.6788 NewGen Advisory - The Bowman Group...........................818.667.0627

20 CALIFORNIA LODGING NEWS www.calodging.com CHLA MARKETPLACE HOTEL MANAGEMENT Aelius Management Group......... 559.595.1500 BPR Hotels.............................................. 650.424.1400 Concept Hotel Group...................... 650.839.6274 Crescent Hotels & Resorts........ 703.279.7820 Davidson Hospitality Group....... 678.349.0909 Destination Properties, LLC..... 760.250.0998 Edward Thomas Collection........ 310.859.9366 Ellis Hospitality..................................... 415.775.8116 Ensemble Hotel Partners............ 562.257.1005 Four Sisters Inns...................831.649.0908 x114 G6 Hospitality, LLC.......................... 972.360.5916 Global Vision Hotels, Inc.............. 650.504.4119 Hotel Managers Group, LLC.... 858.673.1534 Hyatt Hotels Corporation............ 301.380.3000 Interstate Hotels & Resorts....... 949.783.2500 Johnson Hospitality.......................... 925.730.4930 K&K Hotel Group............................... 281.530.1500 Loews Hotels......................................... 212.521.2000 Noble House Hotels & Resorts....................................................425.827.8737 Pacific Plaza Hotels, Inc............... 510.832.6868 Pacifica Hotel Company............... 805.957.0095 Park Hotels & Resorts....................571.302.5757 Reneson Hotel Group..................... 415.883.4400 Ridgemont Hospitality.................... 510.569.4400 Service Properties Trust............... 617.964.8389 Sonesta Hotels..................................... 800.766.3782 Springboard Hospitality................ 818.905.8280 Stonebridge Companies............... 303.785.3100 Storey Hospitality............................... 650.880.1000 The Mayer Corporation...................949.759.8091 HOTEL/RESTAURANT EQUIPMENT & SUPPLIES Frank & Ron Hotel-Motel Supply, Inc................................................. 510.568.4072 HUMAN RESOURCE SERVICES Carrera Lee Enterprises, Inc..... 310.375.6033 Heartland Payroll................................ 530.415.6850 Hireology................................................... 844.337.0422 Hotel Employee Rate BV..... 31.062.787.8043 Infiniti HR................................................... 623.455.6234 Seasonal Connect..............................617.716.6491 The Crew, Inc.......................................... 630.780.0320 WOTC Planet..........................................800.655.5281 ICE MAKERS Western Pacific— Manitowoc Ice Scott Haag 2953 E Hamilton Ave Fresno, CA 93721 559.266.9505 scott@teamwpd.com www.teamwpd.com Ice machines, water filtration, disinfection devices, refrigerators and freezers, cooking equipment, and more. Six locations in California and Nevada. INSURANCE SERVICES/ BROKERS Calvista Insurance Agency, Inc............................................... 831.637.7766 DiBuduo & DeFendis Insurance................................................... 805.545.5016 G2 Insurance Services...................415.426.6651 Heffernan Insurance Brokers........................................................ 650.842.5246 Petra Risk Solutions Ida Gonzalez 800.466.8951 idag@petrarisksolutions.com www.petrarisksolutions.com Petra Risk Solutions specializes in insurance, risk management, and employee benefit solutions for the hospitality industry. Petra is offering CHLA members exclusive discounts and access to their industry-leading Hospitality Risk Management Program, P3. Sandin Insurance Group............... 503.381.8583 Suitelife Underwriting Managers.................................................. 877.409.8069

www.calodging.com July/August 2022 21 CHLA MARKETPLACE UnitedHealth Group Alliah Sheta 763.361.6963 alliah.sheta@optum.com www.optum.com The California Hotel & Lodging Association (CHLA) is part of a strategic alliance program to help address the diverse needs of the hospitality industry. The Hospitality Associations Alliance, a strategic alliance platform created by UnitedHealth Group, offers exclusive discounts and solutions that benefit CHLA members and their employees. INTERIOR DESIGN Boston Trade.......................................... 510.623.9999 INTERNET SERVICES ODV Networks.......................................855.638.9011 KITCHEN HOOD/ EXHAUST CLEANING Action Duct Cleaning Company, Inc.......................................... 626.791.7870 LAUNDRY DESIGN & INSTALLATION Western State Design.................... 800.633.7153 LAUNDRY EQUIPMENT/ SUPPLIES Aqua Systems, Inc.............................. 805.489.9250 Bestway Laundry Solutions...... 951.734.9430 PWS Commercial Laundry Systems................................ 650.871.0300 Taylor Houseman................................ 925.432.0323 LAW FIRMS/ LEGAL SERVICES Berding and Weil................................ 800.838.2090 DCap Claims........................................... 702.334.5705 Fisher Phillips......................................... 949.798.2102 Haas & Najarian.................................. 415.788.6330 Hirschfeld Kraemer...........................310.255.1821 Holland & Knight, LLP................... 214.964.9500 Miller Law Group................................. 650.566.2290 Murchison & Cumming, LLP..... 213.623.7400 San Diego Biz Law............................ 858.964.0625 Sheppard, Mullin, Richter & Hampton, LLP.............. 858.720.7480 Snell & Wilmer....................................... 858.434.5003 Stokes Wagner, ALC........................ 213.618.4124 Thomas P. Sayer, Jr., Attorney at Law.................................... 858.335.9590 LIGHTING & FIXTURES CalSun Energy, Inc............................ 626.688.2038 LINENS/BEDDING/TEXTILES A1 American........................................... 833.205.2200 Comphy Company.............................. 323.225.8234 Cuddledown/ Royal River Trading........................... 855.272.1742 H&I Hospitality & Institutional Supplies....................... 562.544.1942 Venus Group........................................... 949.609.1299 Whyte Design, Inc.............................. 651.578.2929 LOCKS/KEYS/ LOCKING SYSTEMS Acculock, Inc.......................................... 817.637.1236 ASSA ABLOY Global Solutions.................................. 972.907.2273 Dormakaba Group............................. 248.583.3700

22 CALIFORNIA LODGING NEWS www.calodging.com CHLA MARKETPLACE MANAGEMENT CONSULTANTS American Hospitality Services...................................................... 530.662.7750 Baney Corporation............................ 541.749.1050 CIM Group................................................ 323.860.4900 Empire USA, LLC............................... 310.394.6300 Evans Hotels........................................... 858.777.6705 Franklin Croft......................................... 858.454.2188 Greystone Hotels................................ 415.915.0426 Host Hotels & Resorts................... 240.744.1000 Inns by the Sea......................................831.624.0101 Kintetsu Enterprises Company of America....................... 213.617.2000 Lyon & Lyon Property Management.......................................... 619.296.6333 Met West Terra..................................... 504.566.4754 Morrison & Company....................... 858.454.5633 Pacific Hospitality Group............. 949.861.4700 Pebblebrook Hotel Trust.............. 240.507.1300 Samata Management.......................805.544.5651 Sunstone Hotel Investors, Inc........................................... 949.330.4000 Twenty Four Seven Hotels...........949.734.6401 Waterford Hotels & Inns............... 650.347.1222 Woodside Hotels & Resorts...... 650.330.8888 Zenique Hotels...................................... 209.602.2123 MARBLE/SOLID SURFACE PRODUCTS Arizona Tile............................................... 480.763.2852 MARKETING/DIGITAL MARKETING SERVICES Epic Drone Tours................................ 858.524.9512 Portlight Creative, Inc..................... 916.984.7063 RezStream................................................ 720.420.7783 Sound Choice DBA The OnHold Experience............... 877.412.4653 MATTRESS RECYCLER Mattress Recycling Council....... 707.307.3052 MOBILE HOSPITALITY SOFTWARE Pierre Mobile Concierge.............. 647.970.4406 MOLD REMEDIATION BluSky Restoration Contractors...............................................800.266.5677 OUTDOOR FURNITURE & DECOR Patio Guys.................................................800.310.4897 PARKING ABM Building Value Parking......................................... 213.393.0248 Parking Company of America................................................ 562.862.2118 PEST CONTROL/ PESTICIDES Clark Pest Control 800.936.3339 commercialservices@clarkpest.com www.clarkpest.com No matter what your pest issue is, we have the key to help you with our extensive line of pest management solutions for your hospitality needs. POINT-OF-SALE SYSTEMS/ PAYMENT PROCESSING Paymerang............................................... 804.256.3958 PROPERTY MANAGEMENT SYSTEMS AutoClerk, Inc........................................ 925.284.1005 Cloudbeds................................................. 650.759.1339 HRS Hospitality & Retail Systems...................................... 714.718.4439 Little Hotelier......................................... 800.604.0679 Maestro PMS......................................... 888.667.8488 ResNexus Software......................... 877.236.2685 Stayflexi, Inc............................................ 844.234.2363 StayNTouch............................................. 347.828.4690 ThinkReservations............... 877.736.4195 x703 WebRezPro Property Management System...................... 403.777.9300 Zucchetti North America.........................503.343.4263 x505 PUBLICATIONS LLM Publications................................ 503.445.2220 PURCHASING/ E-PROCUREMENT Class Action Capital......................... 800.407.4422 Source1 Purchasing......................... 833.568.5862

www.calodging.com July/August 2022 23 CHLA MARKETPLACE REAL ESTATE BROKERS Amber Hotel Company.................. 818.851.3300 Atlas Hospitality Group.................. 949.622.3400 Berkshire Hathaway HS California Properties DTLA................................. 614.581.0010 Lodging Brokers Network...............................................707.257.2759 x1 Marcus & Millichap, National Hospitality Group......... 203.672.3300 RESERVATION SYSTEMS Booking.com (USA), Inc............... 415.633.4000 Innkeeper's Advantage.................. 724.933.3330 RESTORATION SERVICES Belfor Property Restoration...... 510.785.3473 BMS CAT................................................... 714.488.6698 First Onsite Property Restoration and Reconstruction...........................925.383.8447 Precision Elevator.............................. 626.373.0564 REVENUE MANAGEMENT - TOOLS/CONSULTING Hotel Sustainability Solutions.....................................................412.445.4237 IDeaS Revenue Solutions........... 952.698.4226 Revenue Matters................................. 303.690.9116 RISK MANAGEMENT VIT Initiative............................................. 281.841.7378 SAFETY/SAFETY PRODUCTS Cintas Corporation............................ 714.646.2532 Titan Health & Security Technologies, Inc................................. 844.368.4826 TraknProtect............................................ 312.683.9586 SECURITY CONSULTING & SERVICES Corodata.................................................... 408.428.1100 Safety Services Management.......................................... 714.455.9832 SECURITY PRODUCTS/ SYSTEMS MIWA Lock Company Ltd........... 949.328.5280 Securitas Security Services USA......................................... 408.205.8150 SIGNAGE HotelSigns.com.................................... 888.273.8726 Xpodigital.................................................. 720.231.1535 SOLAR SYSTEM PROVIDER California Solar Innovators, Inc. (CalSolar)............ 530.263.9885 TAX CONSULTING Del Mar Advisors..................................949.492.4827 Downstream Exchange Company.....................................................626.796.1031 MS Consultants, LLC...................... 585.249.2706 Paradigm Tax Group........................ 928.451.1455 TECHNOLOGY AQQIRE....................................................... 408.573.1210 Bookit N Go.............................................949.329.8181 Cendyn........................................................ 308.383.4465 GuestEQ..................................................... 415.500.5018 Kipsu............................................................. 612.503.4000 Kitu Systems Inc................................. 949.636.8876 KYC Hospitality....................................415.937.4061 PressReader.............................604.278.4604 x347 RAD (Robotic Assistance Devices).....877.787.6268 Shrpa........................................................... www.shrpa.com Spaceplace.............................................. 646.637.5333 Wrkspot....................................................... 562.202.5024 TELECOMMUNICATIONS Comcast Business............................ 925.371.3580 DTC, Digital Telecommunications Corporation.............................................. 661.964.2500 Peterson Communications Group, Inc.................................................. 925.335.0800 TELEVISIONS/ELECTRONICS Monscierge.............................................. 405.226.3822 TEXTILES/FABRICS Standard Textile................................... 513.761.9255

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