9 www.gadental .org | 404.636.7553 Helping you Succeed! Third Party Payer Concierge Program This service, which assists dentists with insurance questions and concerns with third party payers, is for member dentists only and can be accessed by calling 1-800-621-8099 or emailing dentalbenefits@ada.org. The ADA provides education on the nuances of doing business with dental insurance companies and empowers you to make decisions that are best for your patients and practice. Coordination of benefits is a constant source of confusion for many dental offices, and the Concierge will be able to help answer questions and address concerns regarding COB. Another common concern from dental offices involves claim denials. While the Concierge may not be able to get a claim paid for you, it can provide assistance with the appeals process. Lastly, dentists have reported concerns with poorly written explanation of benefits statements and the Concierge can also help dentists with EOB language questions as well.
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