your worst-performing employee. Now realize that that person sets the standard of excellence for your entire organization. When you don’t hold people accountable, the ripple effect can be devastating to your credit union’s culture. Turning ideas into action is a multi- dimensional challenge that requires a well-thought-out approach. For credit unions, the stakes are high, as the financial well-being of their community members often hangs in the balance. John Spence is widely recognized as one of the top business and leadership experts in the world. He has been working in the credit union industry for more than 20 years and serves as one of the lead instructors for NAFCU’s Management and Leadership Institute. To find out more about John, go to www.johnspence.com. Allied Solutions Website: alliedsolutions.net..................... C3 DefenseStorm Website: crriq.defensestorm.com............29 FIS Website: fisglobal.com............................... C4 Index to Advertisers Gallagher Website: nafcu.org/gallagher..................... 7 SentiLink Website: sentilink.com................................... 4 Triad Website: triadfs.com/lenders-investors...9 TruStage Website: trustage.com/life....................... C2 27 THE NAFCU JOURNAL November–December 2023
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