AI Oasis Website: ai-oasis.com.................................. 22 Allied Solutions Website: alliedsolutions.net....................... 17 Franklin Madison Website: franklin-madison.com............... C4 Gallagher Website: nafcu.org/gallagher....................16 LendKey Website: lendkey.com/lend....................... 33 Index to Advertisers Master Credit Union Website: nafcu.org/successfulmerger....41 NAFCU Online Training Center Website: nafcu.org/freequote.................. 37 NAFCU PAC Website: nafcu.org/pac.............................. C3 OpenLending Website: openlending.com.......................... 4 Pentegra Website: pentegra.com................................. 7 Q2 Website: q2.com............................................. 21 Securian Financial Website: securian.com................................ 23 TruStage Website: trustage.com/life....................... C2 Upstart Website: upstart.com.................................... 15 us to prepare for new expectations from members in the future. As I approach my retirement in October, I can say the most rewarding aspect of my career over the past 18 years has been my relationship with the excellent people in credit unions and our amazing 4,200 TruStage employees. The passion and focus on serving credit unions and their members was never more evident than during the pandemic. TruStage has paid more than $150 million in COVID-related death claims, and our team was able to pay 70% of those claims in 10 days or less. The dedication and commitment to being there when people need us the most runs deep for our employees and across the credit union movement. I’m honored to have served as TruStage’s CEO, and I want to assure you we’re in great hands with my successor, Terrance Williams, who’s as impressive on a personal level as his extensive resume in financial services would indicate. Throughout many lengthy conversations during our leadership transition, Terrance has shared numerous examples of his commitment to adapting to meet ever-evolving conditions in the marketplace. He, too, believes that good things happen when you focus on the customer. In this new era, I look forward to seeing how TruStage and credit unions will continue to evolve to provide financial access to local communities and people who benefit from that access. Robert N. Trunzo will retire after 18 years at TruStage in October 2023. He became the eighth president and chief executive officer of CUNA Mutual Group in 2014 after joining the company in 2005. During his tenure, he held several roles including chief operating officer and executive vice president of sales and marketing. In 2023, under his leadership, the company unified its portfolio of insurance, investment and technology solutions under one single brand—TruStage. 35 THE NAFCU JOURNAL September–October 2023
RkJQdWJsaXNoZXIy MTY1NDIzOQ==