PRLA Restaurant & Lodging Matters Spring 2022

Pennsylvania Restaurant & Lodging Matters is published quarterly by the Pennsylvania Restaurant & Lodging Association, 100 State Street, Harrisburg, PA 17101, tel 800-345-5353, and is a benefit of membership in the association. Articles do not necessarily reflect the view or position of the Pennsylvania Restaurant & Lodging Association. Editorial coverage or permission to advertise does not constitute endorsement of the company covered or of an advertiser’s products or services, nor does Pennsylvania Restaurant & Lodging Matters make any claims or guarantees as to the accuracy or validity of the advertiser’s offer. ©2022 All rights reserved. No part of this publication may be reproduced in print or electronically without the express written permission of the Pennsylvania Restaurant & Lodging Association. PRLA 2022 OFFICERS CHAIRMAN Tom Neely Thomas A. Strauss Inc.—Lancaster Chapter VICE CHAIR Cynthia Smith Hoss’s Family Steak & Sea / Marzoni’s Brick Oven & Brewing— Keystone Chapter TREASURER Derek Beckman Courtyard by Marriott Philadelphia South at the Navy Yard— Philadelphia Chapter IMMEDIATE PAST CHAIRMAN Bill Covaleski Victory Brewing Company—Brandywine Chapter PRLA STAFF PRESIDENT & CEO John Longstreet | OPERATIONS MANAGER Eric Adams | SENIOR DIRECTOR OF OPERATIONS Ben Fileccia | DIRECTOR OF MEMBER SERVICES Christine Preuss | DIRECTOR OF FINANCE & HUMAN RESOURCES Diane Dwyer, CPA | SENIOR DIRECTOR OF GOVERNMENT AFFAIRS Lauren Brinjac | DIRECTOR OF GOVERNMENT AFFAIRS Zak Pyzik | DIRECTOR OF EDUCATION Hope Sterner | PROGRAM & EVENTS COORDINATOR Pamela Fink | DIRECTOR OF EVENTS & ENGAGEMENT Heidi Howard, CMP | DIRECTOR OF COMMUNICATIONS Stephanie Otterson | COMMUNICATIONS SPECIALIST Kendra Hepler | ACCOUNTING MANAGER Paula Judd | PROFESSIONAL SERVICES PROVIDED BY GENERAL COUNSEL Shumaker Williams, P.C. Keith Clark GOVERNMENT AFFAIRS Frank DiCicco Associates, Philadelphia Andrew Zalenski, Greenlee Partners, Harrisburg Clint Cullison, Madison Stromswold ACCOUNTANT & INDEPENDENT AUDITORS Brown, Schultz, Sheridan & Fritz John Bonawitz, CPA INVESTMENT ADVISORS Conrad Siegel Tara Mashack-Behney Pennsylvania Restaurant & Lodging Matters is a publication of the PENNSYLVANIA RESTAURANT & LODGING ASSOCIATION 100 State Street, Harrisburg, PA 17101 800-345-5353 | | For Advertising Information: Grandt Mansfield Senior Account Executive 503-445-2226 | Creative Design LLM Publications Stephanie Pendell, Designer INSIDE THIS ISSUE 4 Industry Outlook 6 Chairman’s Message 8 Maximizing Hospitality Industry Talent Retention 12 Turn the Great Resignation into the Greatest Retention 15 Legal Docket 18 Education & Training 19 PA ProStart Educator Honored by National Foundation 20 How to Grow Restaurant Profit Margins from Open to Close 22 New Members p 8