CHLA Lodging News May/June 2020

www.calodging.com May/June 2020 21 continues   REOPENING DURING THE NEW NORMAL By Jennifer Flohr, CAE, CMP, Senior Vice President, California Hotel & Lodging Association As we hear that it might be awhile before things are really “back to normal”, will they ever truly to be normal again? What the “new normal” will look like is anyone’s guess, it could mean no handshakes, less hugs, social distancing is expected and no more buffets! We have had many members ask for guidelines, check lists and ideas on how they should prepare for reopening. The government might come out with standards, some hotel brands will come out with standards or procedures and some law firm or insurance companies will probably come out with check lists from their perspective. While every hotel is different, I have been thinking about what hoteliers should be thinking about in terms of their operations. On the following pages are some things to think about.