CHLA Lodging News Sept/Oct 2020

www.calodging.com September/October 2020 11 all departments to answer questions and allay fears. They need to know that we are looking out for their best interests. And if I am successful in conveying that sentiment, they in-turn will give 100% back to taking care of our guests. At some point in the hopefully not-to-distant future, we will be able to gather in groups once again with our friends and family to celebrate our missed milestones. While it may be corny, I believe that smooth waters never made a skilled sailor, and that when we are on the other side of this pandemic, we just may have learned a few critical skills along the way: empathy, creative problem solving, adapting to change, and the importance of human connection. We will get there and, perhaps, be better hoteliers because of it. 