CHLA Lodging News Sept/Oct 2020

Table of Contents	1
Message from the President & CEO	2
Hotelier Profile: Pam Ryan	4
Delivering Great Experiences: The Evolution of Luxury Guests	8
Adapting to Changing Times	10
CHLA Member Benefit: Meet Pierre Your Mobile Concierge	13
Many Things Have Changed, But Today's Focus on the Guest Experience is No Different	14
Upcoming Events	20
CHLA Marketplace	21
The CHLA Partners	29

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