SOUTHERN CITY Quarter 4 2022 12 More Than Just Insurance ON TOP OF THE COVERAGES AND BENEFITS AND SERVICES, IT’S THE PEOPLE THAT ARE OUR MOST VALUABLE OFFERINGS. LEAGUE UPDATE t’s been the League’s calling card for decades. Not only does NCLM provide the critical coverages that the private market so often does not, but we do so through offerings specifically geared towards the needs of cities and their staffs. THE MOST VALUABLE PIECE OF THOSE OFFERINGS IS THE PEOPLE. Throughout the year, it is not uncommon for NCLM to receive testimonials from members, recapping the high-quality service that they received in their times of need. Ranging from medical emergencies to local crises to natural disasters and everything in between, it is these times that personalized, attentive service is most important. And though it is not a surprise that League staff members answer the call, it is still inspiring and rewarding to hear their stories. Below, we’ve shared three of these testimonials, all sent in 2022. We’ve removed the names of towns and of non-NCLM staff members and edited for clarity. Otherwise, these accounts have been published in full. I Lisa Ervin, NCLM Health and Benefits Consultant Lisa Kinsey, NCLM Senior Business Services Consultant I wanted to be sure you were aware of how much Lisa Ervin (NCLM Health and Benefits Consultant) and a representative from Medcost helped my husband last week. As background, several months ago Lisa Kinsey (NCLM Senior Business Services Consultant) and Lisa Ervin worked tirelessly with my husband and I, as well as several folks at Medcost, to ensure a specialty infusion my husband must receive was cleared and covered. This past week, we traveled more than three hours to Duke Hospital for his infusion only to be told less than 24 hours prior to his appointment that it would be canceled due to it not being covered. We were in a panic because he needed the infusion. It also takes a lot of work scheduling and travel arrangements to make these appointments possible. We knew that both the infusion center and my husband’s doctor had a letter of approval from Medcost. I contacted Lisa Ervin and she jumped on the crisis immediately. She and the Medcost representative were in touch with us constantly, remaining calm and in control in our very dynamic situation. Even though the appointment was canceled for a short time, because of Lisa’s perseverance, we were able to reschedule it for the same date and time. We are so grateful for the folks at the League. I have experience working professionally with your organization because of my job. I’ve always been impressed with the level of service I’ve received. I know the employees in your organization are top notch, but they continue to impress me. TESTIMONIAL 1
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