NCLM.ORG 13 More Than Just Insurance It is not uncommon for NCLM to receive testimonials from members, recapping the high-quality service that they receive in their times of need. And though it is not a surprise that League staff members answer the call, it is still inspiring and rewarding to hear their stories. Charlotte Martin, NCLM Property & Casualty Claims Adjuster Patrice Adams, NCLM Senior Underwriter Brian Eichelberger (NCLM Property & Casualty Field Adjuster) assisted our town with approximately 60 initial claims and 20 supplemental claims related to Hurricane Florence. Brian was an integral part of the success of our claims reporting and cross referencing to FEMA. Brian assisted from the initial claim (Fall 2018) through February 2021 in which there were a multitude of questions from FEMA, NCDPS, FEMA PA consultants, and myself. Brian was essential in communication and settlement of information between FEMA, NCDPS, the FEMA PA Consultant, NCLM and our town. Brian helped me navigate flood zones and insurance coverage. He was always available for questions, knowledgeable, and responsive. I owe a huge amount of gratitude to Brian for his help during this event and the multiple years after navigating all things insurance related. Although I do not normally submit property claims as I have in the past, there is one person that I regularly worked with, and I cannot say enough about Charlotte Martin (NCLM Property & Casualty Claims Adjuster) and how helpful and truly enjoyable she was to work with. Charlotte was one of the first representatives that I worked with regularly from NCLM and this was also when I was relatively new to insurance as it relates to the more particular details, and she guided me and always answered any questions I had (even when they were newbie questions). One other individual that has always been an enormous help to our town and to new staff members that take over the insurance renewals and handling additions and deletions throughout the year is Patrice Adams (NCLM Senior Underwriter). Patrice demonstrates a high level of knowledge and is always helpful in all our questions and requests. Patrice’s assistance throughout the year helps our organization and efficiency in multiple aspects. Brian Eichelberger, NCLM Property & Casualty Field Adjuster TESTIMONIAL 2 TESTIMONIAL 3
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