NMDA Fiesta Registration Kit 2021

13 June 17–19, 2021 2021 Fiesta NMDA Register online at www.nmdental.org Thursday, June 17 New Mexico Dental Association designates this activity for the continuing education credit(s) noted. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/cerp. Please be advised about the potential risks of using limited knowledge when incorporating techniques and procedures into your practices, especially when the course has not provided a clinical experience in the technique or procedure to ensure that participants have attained competence.  Workshops  Lectures Jennifer de St. Georges Mrs. de St. Georges continues to deliver the hard-hitting, practical dental practice management programs that have become her hallmark during the many years she has been teaching management on a global basis. Her programs provide dentists and teams with bottom-line management solutions in three key areas: (1) enjoy practice growth, sta- bility, through enhanced patient/practice communications skills; (2) utilize bottom-line tools and techniques to increase efficiency in scheduling and patient financial management; (3) guidelines to hire and maintain a quality team. Mrs. de St. Georges has presented more than 1,000 management programs on five conti- nents for the last 30-plus years. Her clients range from large international and national conventions to state & local associations, and a range of corporate and private bookings. She has published more than 300 articles in US and interna- tional journals. In the 1980s, Ms. de St. Georges was appointed to Dentistry Today’s Editorial Board and was the first non-dentist in that position. PRESENTATION JdSG’s One-Day Master Class Part I Sponsored by CareCredit 9–11:45am, Thursday 6/17 LOCATION: HALL 1 TYPE: LECTURE CEU: 3 PRESENTATION JdSG’s One-Day Master Class Part II Sponsored by CareCredit 1–4pm, Thursday 6/17 LOCATION: HALL 1 TYPE: LECTURE CEU: 3 COURSE DESCRIPTION Dentists are judged by everything but their quality of care. With today’s patients “working” the internet, building relationships and a referral practice have never been more important. This Master Class delivers a practical and proven management roadmap to grow the practice and create financial stabil- ity. This program is distilled from Jenny’s four full-day programs (Marketing, Welcome, Financial Communication, Scheduling, and Team Building). Attend- ees leave knowing exactly the core foundation needs for a successful practice. OBJECTIVES Grow Your Practice • Websites: Are you proud of yours? A checklist to capture potential patients’ immediate interests • Social media: online reputation and all things internet—being proactive and consistent in addressing • Your lost patient program: Most practices overlooked this major resource to grow a dental practice Jennifer de St. Georges, Cont. Welcome to Our Practice: Exceeding the New Patients’ Expectations • Telephone: 10 step plan to make it your most effective and management practice building tool • Reception room and facility: Perception is everything—see your practice through your patients’ eyes • Meeting doctor: Forget the clinical training, meet the new patient as a non-clinical person • From “hello to yes”: Often happens within minutes of meeting a doctor for the first time Communicate Financially with Your Patients: The Proactive Approach • 3rd party: Proactive communication with these patients can eliminate 90% of misunderstandings • Financial agreements: 10 essential financial/management tools to increase cash flow • Financial objections: When confident with concepts and services, a practice welcomes such comments • Financial communication: The bedrock of a practice’s financial stability and patient service Scheduling by Design: Solutions for the Major Scheduling Nightmares • Reconfirmation Service: Which doesn’t invite short notice cancellations! • Reduce no shows: Understand what causes patients not to show, the rest is easy! • Late patients are late because they’re allowed to be! Guidelines to take back control • Emergency patients: Seven golden rules to increase customer service while still in control of your day! • Scheduling nightmares: Solve your major scheduling issues in a stress- free manner Manage the Team for Harmony: No Greater ROI when Owner/Manager Becomes Proactive • Staff meetings: Design meetings which result in “things get done” rather than “let’s think about it” • Performance reviews: Utilize this top management tool to increase morale, reduce turnover • Team communication: Stay “connected” during the day—without it, practices flounder Remember. . . Show our exhibitors they are appreciated by visiting the Exhibit Hall. HALL 2 / EAST COMPLEX Thursday: 8 am – 5pm Friday: 8 am –4:30 pm